IT Support


Job ID:


Job Location:



Computer Science, Electrical Engineering /communication, Electrician /Electronics



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Employment Type:

Full time






Different international and local Websites

Job Title:

IT Support

Job Description:

Position Description

The job holder will be responsible for Nigeria’s end-to-end delivery of IT business systems integration and support requirements. The services will include (but not limited to) supporting connectivity & integration engagements and projects, 3rd party vendor engagements, system availability and redundancy management


Define & follow-through on all IT and platform related project deliverables to support Nigeria business. Such activities will involve:

  • Set-up and deploy pay-bill platforms with identified mobile service providers (B2C, B2B etc)
  • Set up & deploy related interconnection activities with selected contact center partners
  • Contract sign-offs to deploy and maintain IT infrastructure in d.light Nigeria Office
  • Drive the integration of d.light systems with Bulk SMS partners in Nigeria
  • Drive the integration of external systems to in-house d.light systems (Navision, Atlas etc)
  • Oversee user training and documentation

Overall responsibility of business systems availability to ensure operations are managed as required. This will involve systems uptime , designing and deploying business continuity plans, remedy and escalation management, project management of business systems initiatives,  3rd party vendor management, and full ownership of all inventory of Nigeria software and systems assets and their corresponding contracts/agreements


  • Deployment of systems as per approved project milestones(time, cost and scope)
  • Deployment of business redundancies for systems and applications
  • Signed off Processes and  SOP that guide on business system management
  • Vendor/ 3rd party compliance to agreed deliverables
  • Attainment of set system target deliverables notably:

o      System Availability and uptime at 99.99999%

o      Problem Resolution Time

o      First Time Resolution Rate


o      Service Level Agreement compliance

Job Requirements:

Desired Skills and Experience

  • Degree in computer systems design, computer science, Electrical and Electronics Engineering and/or equivalent work experience. Experience with database platforms, including Microsoft SQL Server and Oracle Database will be required
  • Minimum of 5 years direct experience managing applications and/or systems management with demonstrated success as a manager. As well experience in deploying business systems will be desired (e.g. deploying an ERP system, system integrations (with internal and external vendors) and contract negotiations and SOP/ Process management)
  • Proven track record of delivering integration solutions in complex environments with multiple delivery teams 
  • Experience of managing relationships with third party System Integrators for SME. 
  • Multitask oriented, organized, set priorities and meet deadlines and take pride in one’s work.
  • Demonstrated negotiation and monitoring skills in managing 3rd party vendors
  • Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
  • Excellent organizational and time-management skills
  • Passion for social enterprise, development of people and environmental benefits

How to Apply

interested and qualified applicant should apply through the email

Apr 21, 2019

Company Info

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